Billing Specialist

Location – Grand Rapids, Michigan

Billing Specialist

Reports to: Service Manager

Type: Part Time – Non – Exempt, Hourly

Are you seeking a part-time role where you can utilize your billing and administrative prowess to add value to a growing organization?

We’re GR Metrology, and we’re seeking someone to work (ideally) M-F for a few hours each day to keep up on our daily billing of completed work orders that our Grand Rapids service team completes. Our technicians provide skilled calibration services to companies across the West Michigan service area each day and if you’re someone who likes consistent work, customer interaction, and checking off your to-do list, this may be the position for you!

Our 101 year old family-owned business cares for our employees and are excited to offer a part-time position that allows flexibility for you to have the work-life balance you have been looking for. We anticipate the part-time hours will be around 20-25 hours per week and we would love to have you in-office so you can collaborate with our awesome team onsite in our renovated HQ off 44th and Stafford in Grand Rapids, MI.

Who We Are Looking For

The Billing Specialist’s focus is to work closely with the Service Coordinator and Service Manager to provide a top-notch customer experience – every customer, every time. This position interacts with several key components of the service cycle; from purchase orders, to work orders, and ultimately billing the customer. This position also provides administrative assistance, advocates for technicians, and identifies training opportunities.

Customer Focus: Focus on building relationships with our best customers, while maintaining consistent experiences for all customers we serve. Doing so sets our technicians up for success and allows us to set expectations with the customer about what is coming throughout the service cycle

Collaborate with the service team regarding customer requirements
Obtain PO for work performed and/or inform the Service Coordinator of any customers who will need a PO before work is performed
Communicate charges to customers and explain invoicing
Relay customer complaints as necessary to Service Manager and the Quality Department for follow-up
Ensure other feedback from customers (both positive and negative) gets to the right people

Jobs and Work Order Expertise: Ownership of the invoicing and work order completion part of the service cycle. By closing out this loop, this role is positioned to identify problem areas.

Run report to see what jobs have been completed and need to be invoiced
- Review all completed work orders
- Verify parts and charges are accurate
- If the work was incomplete or we need to go back for any reason, work with the Service Coordinator to return to the beginning of the cycle for scheduling
- Verify technicians time for completed jobs and put on Sales Order
- Build Sales order with all pertinent charges
- Review all charges before sending out the invoice
- Consult with the Service Manager if necessary
- Process invoice to send to customer
- Provide follow up or customer service assistance as necessary

Administrative Responsibilities/Quoting: Perform administrative functions such as quoting, answering phones, and ordering parts.

Work with the Service Coordinator to create quotes for customers based on past labor and invoices, and consult with Service Manager as needed
Order parts for jobs as needed
Assist with categorizing customers following our customer classification principles
Provide support with emergency service calls
Answer phone and provide general customer service
Other administrative projects as assigned

Critical Functions

Manage and complete all customer billing for service department
Verify parts, and technician time on work orders
Answer all customer questions regarding billing
Assist in creation of service quotes/repair quotes and work orders
Identify billing issues and find resolution
Order parts as needed to complete service orders
Assist with identifying training opportunities for technicians
Assist with emergency service calls
Classify customers in system

Job Requirements

High School Diploma or GED required
Prior experience with billing, AP/AR
Associates degree in accounting or another business-related field preferred
You must be extremely comfortable with technology and software. Top notch computer skills are a MUST for this role. If you are not confident in your ability to learn new systems, you will not be a fit for this role
Excellent written and verbal communication skills

What We Offer

We know that you have a lot of choices when it comes to employers, but GR Metrology is different. We set ourselves apart from the rest by offering the following:

Competitive compensation and incentive opportunities
Focus on growth and development and proven track record of promotion from within
Paid time off each year to support your community through a community outreach program of your choice
A safe working environment
An engaging, dynamic, and supportive company culture, in one of West Michigan’s Best and Brightest Companies to Work for the last 6 years in a row!
Not to brag, but we know how to throw a party! We bring our employees together frequently, whether that is for baseball games, hockey games, box suite rentals with all you can eat and drink, murder mystery, parking lot, Halloween and Christmas parties, just to name a few, highway cleanup and other volunteer events, or happy hour as a team!

Billing Specialist

Who We Are Looking For

Critical Functions

Job Requirements

What We Offer

THANK YOU