Location – Grand Rapids, Michigan
Reports to: Service Manager
Type: Part Time – Non – Exempt, Hourly
Are you seeking a part-time role where you can utilize your billing and administrative prowess to add value to a growing organization?
We’re GR Metrology, and we’re seeking someone to work (ideally) M-F for a few hours each day to keep up on our daily billing of completed work orders that our Grand Rapids service team completes. Our technicians provide skilled calibration services to companies across the West Michigan service area each day and if you’re someone who likes consistent work, customer interaction, and checking off your to-do list, this may be the position for you!
Our 101 year old family-owned business cares for our employees and are excited to offer a part-time position that allows flexibility for you to have the work-life balance you have been looking for. We anticipate the part-time hours will be around 20-25 hours per week and we would love to have you in-office so you can collaborate with our awesome team onsite in our renovated HQ off 44th and Stafford in Grand Rapids, MI.
The Billing Specialist’s focus is to work closely with the Service Coordinator and Service Manager to provide a top-notch customer experience – every customer, every time. This position interacts with several key components of the service cycle; from purchase orders, to work orders, and ultimately billing the customer. This position also provides administrative assistance, advocates for technicians, and identifies training opportunities.
Customer Focus: Focus on building relationships with our best customers, while maintaining consistent experiences for all customers we serve. Doing so sets our technicians up for success and allows us to set expectations with the customer about what is coming throughout the service cycle
Jobs and Work Order Expertise: Ownership of the invoicing and work order completion part of the service cycle. By closing out this loop, this role is positioned to identify problem areas.
Administrative Responsibilities/Quoting: Perform administrative functions such as quoting, answering phones, and ordering parts.
We know that you have a lot of choices when it comes to employers, but GR Metrology is different. We set ourselves apart from the rest by offering the following:
Your form has been submitted, one of our specialist will contact you shortly.