Meet the GRM Staff | Karen Cichon

Name: Karen Cichon

Hometown: Belmont

Title at GRM: Purchasing Coordinator

Branch: Grand Rapids

Time working at GRM:  20 years

What is an average day of work like for you?  There is no such thing as an average day.  You never know what the day will bring.  That is part of the reason I like working here.

What originally got you interested in the work that you do?  I was about to enter the job market, heard about this job and I fortunately was offered the job.

What is your favorite part of your work?  The people I work with.

What is your favorite experience you had with a customer or your favorite achievement when servicing a customer?  Making customers realize we are here to help them.

If you weren’t in the business of metrology, what do you think you’d be doing?  I have no idea!

What are some activities you enjoy when you aren’t working? Spending time with my family, boating, reading, and  sewing.

What is your favorite childhood memory?  Making maple syrup with my father.

What is your favorite food? I love most food but today seafood sounds good.

What are some of your favorite movies?  Footloose, Benny and June, On Golden Pond

What are some of your favorite musicians/bands?  Little Big Town, Adele, Pink, Queen

What is your favorite place to travel to or visit?  Little Pine Island Lake and Rainbow Lake

What is something you find unique/interesting about yourself?  I own hundreds of books – I love to read. My favorite novel is The Stand by Steven King.

Meet the GRM Staff | Luis Bedevia

Name: Luis Bedevia

Hometown: Jenison, MI

Title at GRM: Service Manager

Branch: Grand Rapids

Started working at GRM: June 2016

What is an average day of work like for you? Speaking with customers, technicians, among other vendors.  Sending out quotes.  Performing walk throughs with prospective customers. Following up with customers after we perform the service.

What originally got you interested in the work that you do?  I have always enjoyed customer service along with the challenge of a new industry.

What is your favorite part of your work?  Solving problems, no matter how big or small.  The reward for me is seeing a customer’s mind eased when we fix a problem and they are up and running again.

If you weren’t in the business of metrology, what do you think you’d be doing?  Any service related work – Customer Service is my passion!

What are some activities you enjoy when you aren’t working? Camping, hunting, fishing, and golf.

What is your favorite food? Cuban Food

What are some of your favorite movies? Anything action, adventure or Sci-Fi

What are some of your favorite musicians/bands? Country and classic rock. No one band in particular.

What is your favorite place to travel to or visit?  My family and I enjoy camping all over the state of Michigan during the summer.

What is something you find unique/interesting about yourself? I’ve hit two Hole-in-One’s throughout my golfing career.

Meet the GRM Staff | Laura Yeomans

Name: Laura Yeomans

Hometown: Comstock Park

Title at GRM: Service Coordinator

Branch: Grand Rapids

Time working at GRM: Almost a year

What is an average day of work like for you? BUSY! Putting fires out, helping customers, scheduling all Grand Rapids and Michiana technicians, fitting in emergency repairs, laughing with Debbie, and drinking lots of coffee.

What originally got you interested in the work that you do? The uniqueness of our industry as well as the chaos that is the service industry.

What is your favorite part of your work? Every day is different and exciting. Talking with customers and being able to help them or make their day easier is a wonderful feeling.

What is your favorite experience you had with a customer or your favorite achievement when servicing a customer? There are so many! I love when I talk with a customer so often that I can now recognize their voice and be able to have a more personal interaction. Joking around with customers and making light of each of our days keep me sane. ?

If you weren’t in the business of metrology, what do you think you’d be doing? If you’re asking what my dream job is – it would be a dancer on Broadway. If you’re asking what I would be doing based on my actual experience and capabilities – it would be a hairstylist as well as being home more with my two boys.

What are some activities you enjoy when you aren’t working? DANCING! I am currently a member of Grand Rapids Dance Ensemble. I also enjoy hanging out with my kids, specifically making crafts.

What is your favorite childhood memory? Being in the Nutcracker with the Moscow Ballet and performing at Devos Hall.

What is your favorite food? Dark chocolate.

What are some of your favorite movies? Paper Moon, It’s a Wonderful Life, Funny Girl, and bad horror movies.

What are some of your favorite musicians/bands? Elton John, Billy Joel, Lady Gaga, Queen, Stubborn Strays are my current top five.

What is your favorite place to travel to or visit? Traverse City, MI

What is something you find unique/interesting about yourself? You’d probably be surprised at my book collection. Also, I have freckles if you hadn’t noticed already.

Meet the GRM Staff | Richard Spruit

Name: Dick Spruit

Hometown: Grand Rapids, MI

Title at GRM: CEO & President

Branch: Grand Rapids

Time working at GRM: 25 years

What is an average day of work like for you? Thrilling! Always a variety of challenges and opportunities. I feel that every day we create something great!

What originally got you interested in the work that you do? I am a lawyer by education. Running a business seemed like a logical progression in my career and I was blessed with this family opportunity.

What is your favorite part of your work? Person to person contact.

What is your favorite experience you had with a customer or your favorite achievement when servicing a customer? I consider myself good at logistics in complicated scenarios and solving problems for customers.

If you weren’t in the business of metrology, what do you think you’d be doing? Still practicing law!

What are some activities you enjoy when you aren’t working? Traveling and golf.

What is your favorite childhood memory? Trip to Niagara Falls with my mother and brothers.

What is your favorite food? Thai or Indian.

What are some of your favorite movies? Hunt for Red October; Shawshank Redemption; Lincoln.

What are some of your favorite musicians/bands? I don’t listen to music very much but I love Broadway musicals.

What is your favorite place to travel to or visit? Aviara at Carlsbad, CA

What is something you find unique/interesting about yourself? I am never afraid to speak in public and am not shy about sharing my thoughts and opinions on right vs. wrong. Also, I have been blessed with an incredible number of friends.

Meet the GRM Staff | Debbie Benjamin

Name: Debbie Benjamin

Hometown: Comstock Park, MI

Title at GRM: Service Coordinator

Branch: Grand Rapids

Time working at GRM: 15 years ( I took 17 years off to be a “Stay at Home Mom”) In 2012, I was asked to come back and answer phones while the office staff was learning a new software program – I have been back now for 5 years.

What is an average day of work like for you? Documenting technician’s time, creating customer invoices, communicating with customers to obtain purchase orders, quoting and coordinating scale rental orders, answering phones and assisting customer’s service needs.

What is your favorite part of your work? A satisfied customer! When you hear a happy “Thank you so much…” from your customer, it’s really fulfilling.

If you weren’t in the business of metrology, what do you think you’d be doing? School teacher, baker/chef or master gardener.

What are some activities you enjoy when you aren’t working? Gardening, baking and cooking, camping, hiking, scrap booking, attending Albion College and University of Michigan football games, and participating in many ministries through my church.

What is your favorite childhood memory?  Michigan camping trips with my parents and siblings.

What is your favorite food? I love my veggies, especially roasted brussel sprouts.

What are some of your favorite movies? I don’t go to movies. I prefer attending live shows/musicals at the Civic Theater and Broadway Grand Rapids. I also enjoy HGTV.

What are some of your favorite musicians/bands?  My son and daughter are my favorite musicians. The University of Michigan marching band and Albion College British Eighth marching band (where my children attend) are two of my favorite bands.

What is your favorite place to travel to or visit? San Diego to visit my family, the Lake Michigan shoreline and Northern Michigan.  I also enjoy visiting Michigan wineries.

What is something you find unique/interesting about yourself?  I met my husband and best friend while working at GRM. Now we get to work together everyday.