Meet the GRM Staff | Laura Yeomans

Name: Laura Yeomans

Hometown: Comstock Park

Title at GRM: Service Coordinator

Branch: Grand Rapids

Time working at GRM: Almost a year

What is an average day of work like for you? BUSY! Putting fires out, helping customers, scheduling all Grand Rapids and Michiana technicians, fitting in emergency repairs, laughing with Debbie, and drinking lots of coffee.

What originally got you interested in the work that you do? The uniqueness of our industry as well as the chaos that is the service industry.

What is your favorite part of your work? Every day is different and exciting. Talking with customers and being able to help them or make their day easier is a wonderful feeling.

What is your favorite experience you had with a customer or your favorite achievement when servicing a customer? There are so many! I love when I talk with a customer so often that I can now recognize their voice and be able to have a more personal interaction. Joking around with customers and making light of each of our days keep me sane. ?

If you weren’t in the business of metrology, what do you think you’d be doing? If you’re asking what my dream job is – it would be a dancer on Broadway. If you’re asking what I would be doing based on my actual experience and capabilities – it would be a hairstylist as well as being home more with my two boys.

What are some activities you enjoy when you aren’t working? DANCING! I am currently a member of Grand Rapids Dance Ensemble. I also enjoy hanging out with my kids, specifically making crafts.

What is your favorite childhood memory? Being in the Nutcracker with the Moscow Ballet and performing at Devos Hall.

What is your favorite food? Dark chocolate.

What are some of your favorite movies? Paper Moon, It’s a Wonderful Life, Funny Girl, and bad horror movies.

What are some of your favorite musicians/bands? Elton John, Billy Joel, Lady Gaga, Queen, Stubborn Strays are my current top five.

What is your favorite place to travel to or visit? Traverse City, MI

What is something you find unique/interesting about yourself? You’d probably be surprised at my book collection. Also, I have freckles if you hadn’t noticed already.

Meet the GRM Staff | Debbie Benjamin

Name: Debbie Benjamin

Hometown: Comstock Park, MI

Title at GRM: Service Coordinator

Branch: Grand Rapids

Time working at GRM: 15 years ( I took 17 years off to be a “Stay at Home Mom”) In 2012, I was asked to come back and answer phones while the office staff was learning a new software program – I have been back now for 5 years.

What is an average day of work like for you? Documenting technician’s time, creating customer invoices, communicating with customers to obtain purchase orders, quoting and coordinating scale rental orders, answering phones and assisting customer’s service needs.

What is your favorite part of your work? A satisfied customer! When you hear a happy “Thank you so much…” from your customer, it’s really fulfilling.

If you weren’t in the business of metrology, what do you think you’d be doing? School teacher, baker/chef or master gardener.

What are some activities you enjoy when you aren’t working? Gardening, baking and cooking, camping, hiking, scrap booking, attending Albion College and University of Michigan football games, and participating in many ministries through my church.

What is your favorite childhood memory?  Michigan camping trips with my parents and siblings.

What is your favorite food? I love my veggies, especially roasted brussel sprouts.

What are some of your favorite movies? I don’t go to movies. I prefer attending live shows/musicals at the Civic Theater and Broadway Grand Rapids. I also enjoy HGTV.

What are some of your favorite musicians/bands?  My son and daughter are my favorite musicians. The University of Michigan marching band and Albion College British Eighth marching band (where my children attend) are two of my favorite bands.

What is your favorite place to travel to or visit? San Diego to visit my family, the Lake Michigan shoreline and Northern Michigan.  I also enjoy visiting Michigan wineries.

What is something you find unique/interesting about yourself?  I met my husband and best friend while working at GRM. Now we get to work together everyday. 

Meet the GRM Staff | Carrie VanFossen

Name:  Carrie VanFossen

Hometown:  Burton, MI

Title at GRM:  Service Coordinator

Branch:  Bay City

Time working at GRM:  One year at GRM since the Kanawha acquisition, but eight years at KSS

What is an average day of work like for you?  Very busy – the time flies!

What is your favorite part of your work?  Talking with customers and scheduling visits

What is your favorite experience you had with a customer or your favorite achievement when servicing a customer?  My favorite achievement is the relationships that I have built with some of the customers over the years

What are some activities you enjoy when you aren’t working? Going to car cruises and shows, reading books, and relaxing at home

What is your favorite childhood memory?  Riding motorcycles with my Dad

What is your favorite food?  Mexican

What are some of your favorite movies?  The Expendables series, the Taken series, and Homefront

What are some of your favorite musicians/bands?  Ghost, Shinedown, Avatar, and Shaman’s Harvest

What is your favorite place to travel to or visit?  I love to visit Chicago and anywhere that has a beach