Important CERTLINK Changes
In July of 2014, Grand Rapids Metrology launched its incredible online calibration management system- CERTLINK. This software has allowed our customers the ability to easily view and maintain their calibration certifications, equipment list (including manufacturer, model number, serial number, etc.), review their calibration schedules, and see full reports from previous calibrations. The technology is also free to all GRM customers and is available 24/7/365!
As a Grand Rapids Metrology customer, you probably know most of that information. However, what you may not know is that we have recently improved and updated this system and there are a few changes we want to make sure you are aware of:
- Two new flowcharts: Service Flowchart and Rental Flowchart. These new flowcharts give more information on where equipment is at any time due to the tracking statuses. They also show more events to give a clear representation of how the equipment flows though the different processes (work in process, awaiting shipment, etc.).
- There are new packing slips attached to receiving and shipping event on the website which can be emailed if preferred.
- The handwritten Customer Acknowledgment Form will be replaced and instead will be created electronically and then emailed. It will soon be called Summary of Service Report. You will see this in use very soon.
The goal of these constructive changes have many purposes: to continuously improve our efficiencies while reducing our paper consumption, investing in technology to streamline the service process, and create a more visually engaging and logical experience for our customers and employees.
If you have any questions regarding the new system updates, please contact your Service Manager for more information.
Luis Bedevia: Grand Rapids & Benton Harbor | firstname.lastname@example.org | 616-249-1211
Jennifer Turner: Metro Detroit | email@example.com | 734-857-1104
Dan Garland: Bay City | firstname.lastname@example.org | 989-316-7410