Investment in Technology

Important CERTLINK Changes

In July of 2014, Grand Rapids Metrology launched its incredible online calibration management system- CERTLINK. This software has allowed our customers the ability to easily view and maintain their calibration certifications, equipment list (including manufacturer, model number, serial number, etc.), review their calibration schedules, and see full reports from previous calibrations. The technology is also free to all GRM customers and is available 24/7/365!

As a Grand Rapids Metrology customer, you probably know most of that information. However, what you may not know is that we have recently improved and updated this system and there are a few changes we want to make sure you are aware of:

  • Two new flowcharts: Service Flowchart and Rental Flowchart. These new flowcharts give more information on where equipment is at any time due to the tracking statuses. They also show more events to give a clear representation of how the equipment flows though the different processes (work in process, awaiting shipment, etc.).
  • There are new packing slips attached to receiving and shipping event on the website which can be emailed if preferred.
  • The handwritten Customer Acknowledgment Form will be replaced and instead will be created electronically and then emailed. It will soon be called Summary of Service Report. You will see this in use very soon.

The goal of these constructive changes have many purposes: to continuously improve our efficiencies while reducing our paper consumption, investing in technology to streamline the service process, and create a more visually engaging and logical experience for our customers and employees.

If you have any questions regarding the new system updates, please contact your Service Manager for more information.

Luis Bedevia: Grand Rapids & Benton Harbor | | 616-249-1211

Jennifer Turner: Metro Detroit | | 734-857-1104

Dan Garland: Bay City | | 989-316-7410

Training Program Update

One of our main objectives at Grand Rapids Metrology is to constantly strive for improvement and to progress in a manner that continuously adds value to doing business with us. As our accredited scope expands, our headquarters undergo renovations, and our social networking reach increases, we asked ourselves, “What other aspects of our business can we enhance?” With this question in mind, looked toward our most valuable asset, our people, and decided to revise and greatly expand our technical training program.

To truly develop our technical staff, the largest in the state, we decided to make our training program more rigorous, detailed, comprehensive, and tailored for employee and customer success. The idea to improve our process actually came from our own service staff, who strive to learn and better themselves each day. With this new program in mind, our technicians expressed a desire to control their own destiny when it comes to career advancement. A team of employees got together to create and implement GRM’s new training passport program. The passport allows technicians to become certified and capably trained in numerous aspects of calibration, repair, install, overhaul, etc. Existing technicians are certified in required fields, but with this new program, they have the option to advance their careers and further their knowledge of this industry by becoming certified in as many areas as they wish. Likewise, technicians are given a physical, passport-like binder that contains instructions of the process of becoming certified, along with trainer/trainee information, a flowchart of operations, and a section for quality manager approval when evaluations are completed.

The allowance for growth brings value to more than just our technicians. Grand Rapids Metrology’s service coordinators will also benefit. By using a matrix created and maintained by our quality manager, they will be able to easily and visually see which technicians are able to perform which tasks and thus be able to send them on appropriate jobs. This will make work easier for our coordinators by reducing the risk for error and eliminating ambiguity when it comes to knowing a technician’s certified abilities. Similarly, managers will possess more confidence in their technicians and will be able to directly encourage them to purse continuous training. Lastly, our renovated training program will ensure top-notch quality for our customers, as well as a confidence that is hard to find elsewhere. We have always prided ourselves on promoting people from within, and have watched our employees create their own career path to find contentment while creating value.  The training passport program is yet another path to measuring success.